Nicholas Nesbitt
Nicholas Nesbitt is co-founder, Chairman and Chief Executive of KenCall EPZ Ltd, the first and leading international BPO/call centre outsourcing company in Kenya.
KenCall began operations in early 2005 and has grown from humble beginnings into the largest single employer of college graduates in East Africa with almost 700 staff today. The company focuses on outsourcing customer service, sales and technical support for American, UK and East African banks, mobile phone and insurance companies.
KenCall recently won the award for the Top Non European Call Center at the CCF event in Birmingham. KenCall was also recognized by KPMG as the fastest growing mid size business in Kenya in 2008 and by Legatum as the runner up for the best mid size business in East Africa.
Prior to founding KenCall, Nicholas lived in the USA for over 20 years. In his last position, Nicholas was a Vice President at Qwest Communications where he was the global leader of indirect sales channels, a $1 billion revenue division. His organization sold telecommunications services through numerous third party companies, such as Perot Systems, Accenture, KPMG as well as smaller, regional technical consulting companies.
Previously, Nicholas ran the indirect channels organizations at Rhythms NetConnections, US WEST and Square D Company. He began his professional career working in Boston for the prestigious management consulting firm, The Boston Consulting Group.
Nicholas has been frequently quoted and profiled in the media as an industry leader and visionary. He and KenCall have been covered extensively in print, TV and radio by The New York Times, The Financial Times, the BBC, The Guardian, the Star (Germany), Financial Times (Netherlands), several airline magazines and all the regional business publications in East Africa.
Nicholas received his MBA from Stanford University and both his Master’s and Bachelor’s engineering degrees from Dartmouth College. He was born and raised in Kenya where he was ranked in the Top 1% of all graduating high school students. He was captain of his school’s soccer, rugby and athletic teams. He has traveled extensively around the world.
The President of Kenya, His Excellency Mwai Kibaki, recently appointed Nicholas to the Board of Directors of the Central Bank of Kenya for a four year term. Nicholas is also a member of the Boards of the Kenya College of Communications and Technology and the Kenya School of Monetary Studies. The President awarded Nicholas a presidential medal of honor in 2006, the Order of the Grand Warrior (OGW), in recognition of his pioneering spirit in creating and growing the Kenyan BPO outsourcing industry.
Nicholas is a member of the Muthaiga and Limuru Country Clubs in Kenya. He is an active golfer and mountain biker and enjoys safaris.